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Workforce Outsourcing
Build and run outsourced teams for customer support, back-office, telesales and field operations.
Benefits
- Managed service, one SLA
- Voice, chat, email & field ops
- 24×7 multi-shift capability
- Quality & training built-in
Process
- 1Scoping
- 2Team build
- 3Training
- 4Go-live
- 5Continuous improvement
FAQ
Minimum team size?
10 FTEs for managed operations; smaller for staff augmentation.